Last Updated: October 22, 2025
Shenghan Textile (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit shenghantextile.com, contact us, or make a purchase through our website.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will seek that consent separately.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Personal and Contact Information
When you contact us, place an order, or subscribe to our communications, we may collect your name, email address, telephone number, billing address, shipping address, and any information you choose to include in your message.
Order and Transaction Information
When you make a purchase, we may collect information about the products you order, order value, transaction status, shipping details, and purchase history.
Payment information is handled by the payment service providers used for your transaction. We may receive payment confirmations and limited transaction details necessary to process and manage your order.
Account Information
If our website allows you to create an account, we may collect your login details, account preferences, and related information needed to manage your account.
Technical and Usage Information
When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with our website. Cookies and similar technologies may be used for these purposes, depending on our website configuration.
Communications
We may retain information you provide when you contact us about product enquiries, sizing, orders, shipping, returns, or other customer service matters.
2. How We Use Your Information
We may use personal information for the following purposes:
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To process, confirm, fulfill, and deliver orders.
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To arrange shipping and provide order updates.
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To respond to enquiries and provide customer support.
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To manage customer accounts, where available.
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To process returns, refunds, and other order-related requests.
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To maintain website functionality and improve the shopping experience.
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To help detect fraud, prevent misuse, and protect website security.
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To comply with legal, accounting, tax, and other applicable obligations.
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To send product updates, promotional messages, or marketing communications where permitted by law and with any required consent.
We will use personal information for purposes that are lawful and consistent with the purposes explained when the information is collected, unless another use is permitted or required by applicable law.
3. Legal Grounds for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:
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Contract: To process your order and provide the products or services you request.
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Legal obligations: To meet applicable legal, tax, accounting, and regulatory requirements.
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Legitimate interests: To operate, secure, and improve our website and business, where these interests do not override your rights.
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Consent: For activities where consent is required, such as certain marketing communications or optional cookies.
Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve performance.
Depending on the tools enabled on our website, cookies may include:
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Essential cookies: Needed for website functions such as navigation, shopping cart operation, and checkout.
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Preference cookies: Used to remember selected settings and preferences.
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Analytics cookies: Used to understand how visitors use the website and identify areas for improvement.
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Marketing cookies: Used to support advertising or measure marketing performance, where applicable.
You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
5. How We Share Personal Information
We may share personal information with third parties when necessary for the purposes described in this policy, including:
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Payment providers that process payments and help prevent fraud.
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Shipping and delivery providers that deliver your orders.
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Website hosting and technology providers that help operate and maintain our website.
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Customer service and communication providers that help us respond to enquiries.
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Analytics and marketing providers, where these tools are used and their use is permitted by law.
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Professional advisers, regulators, and public authorities where disclosure is required by law or reasonably necessary to protect our legal rights.
We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards.
We do not sell personal information in exchange for money. Any other disclosure or sharing will be handled in accordance with applicable law and the purposes described in this policy.
6. International Transfers
Shenghan Textile operates from Hong Kong, and some of our service providers may process or store information in other countries or regions.
Where personal information is transferred across borders, we will take steps required by applicable law to protect that information and ensure that any transfer is handled appropriately.
The privacy laws of the country where information is processed may differ from those in your country of residence.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, recordkeeping, dispute resolution, security, and compliance with legal obligations.
The appropriate retention period depends on the type of information, the reason it was collected, and any applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect the information entrusted to us.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information where applicable.
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Withdraw consent for processing based on consent.
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Object to or request restrictions on certain processing activities.
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Opt out of direct marketing communications.
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Exercise other rights provided under applicable data protection laws.
Under Hong Kong’s Personal Data (Privacy) Ordinance, individuals may request access to and correction of their personal data, subject to the applicable legal requirements.
To submit a request, contact us using the details provided below. We may need to verify your identity before responding.
We will handle requests within the timeframes required by applicable law. Certain requests may be subject to lawful exceptions.
10. Marketing Communications
Where permitted by law and with any required consent, we may use your contact details to send updates about our products, collections, promotions, or other relevant information.
You may opt out of marketing emails by using the unsubscribe link included in the message, where available, or by contacting us directly.
Opting out of marketing communications will not prevent us from sending essential messages relating to an existing order, transaction, or customer service request.
We will respect applicable requirements governing direct marketing and the use of personal information for promotional purposes.
11. Third-Party Websites
Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.
We are not responsible for the privacy, security, or content of websites that we do not control. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:
Shenghan Textile
Email: sales@shenghantextile.com
Address: Unit 89, 3/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong
We will review your enquiry and respond in accordance with applicable law.