Shipping & Returns Policy
Last Updated: October 22, 2025
At Shenghan Textile, we aim to provide a smooth and reliable shopping experience. This policy explains how we process, ship, and deliver orders, as well as how returns and refunds are handled.
1. Shipping Destinations
We ship to the countries and regions available at checkout. Shipping availability may vary depending on the destination and the products ordered.
If your country or region is not listed at checkout, please contact us at sales@shenghantextile.com before placing your order.
2. Order Processing
Orders are processed on business days, excluding public holidays.
Order processing times may vary depending on product availability, order volume, and whether an item requires additional preparation. Any specific processing estimate provided on a product page or at checkout should be reviewed before completing your purchase.
During peak seasons, promotional periods, or public holidays, processing may take longer than usual.
3. Shipping Methods and Delivery Times
Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed at checkout where available.
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by the destination, carrier operations, customs clearance, weather, public holidays, or other circumstances beyond our control.
Once your order has been dispatched, we will provide tracking information when it is available. Please use the tracking information to follow your shipment.
4. Shipping Fees, Customs Duties and Taxes
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the customer’s responsibility.
Please check the import requirements of your country before placing an international order.
5. Shipping Address and Delivery Issues
Please ensure that your shipping address, postal code, email address, and contact number are accurate when placing your order.
If you notice an error in your shipping details, contact us as soon as possible at sales@shenghantextile.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If your parcel is delayed, appears to be lost, or is marked as delivered but has not been received, please contact us with your order number and tracking information. We will review the issue and assist you where possible.
6. Return Eligibility
We recommend checking product descriptions, available sizes, colors, and package contents carefully before ordering.
Subject to applicable consumer law, you may request a return within 30 calendar days of delivery.
To be eligible for a standard return, items must be:
Unused and unwashed.
Undamaged and in their original condition.
Returned with original packaging, labels, and included accessories where applicable.
Accompanied by proof of purchase or a valid order number.
For bedding products, please take care when inspecting items and avoid washing or using them before deciding whether to keep them.
Any product-specific return restrictions will be disclosed where applicable and will not override mandatory rights under applicable law.
7. How to Request a Return
Please contact us at sales@shenghantextile.com before sending any item back.
Include the following information in your email:
Your order number.
The item you wish to return.
The reason for the return.
Photos, if the item arrived damaged, defective, or incorrect.
Our team will review your request and provide return instructions and the appropriate return address if the return is approved.
Please do not send items to an address without receiving return instructions from us first.
8. Return Shipping Costs
For standard returns due to a change of mind or ordering the wrong size or color, the customer is responsible for return shipping costs, unless otherwise required by applicable law.
If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, please contact us before returning it. We will review the issue and advise on an appropriate resolution, including return shipping arrangements where applicable.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return results from an error on our part.
9. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, contact sales@shenghantextile.com as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs where available.
We will review the information and work with you to determine an appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.
Nothing in this policy limits your mandatory consumer rights.
10. Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, it will generally be issued to your original payment method. Please allow 5–10 business days after refund approval for processing on our side. Your bank or payment provider may require additional time before the funds appear in your account.
The final refund amount will be determined in accordance with the applicable return conditions and consumer law.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible with your order number.
Cancellation may be possible before the order is processed or dispatched, but we cannot guarantee cancellation once processing or shipment has begun. If the order has already been dispatched, please contact us for guidance on the applicable return procedure.
Your statutory cancellation rights, where applicable, remain unaffected.
12. Contact Us
If you have questions about shipping, delivery, returns, or refunds, please contact us:
Shenghan Textile
Email: sales@shenghantextile.com
Address: Unit 89, 3/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong
We are happy to assist with your enquiry.